Fresh Web Design

Terms of Service

Last Updated: July 2026

Welcome

Thank you for choosing Fresh Web Design.

We know that Terms of Service aren’t the most exciting thing you’ll read today, so we’ve tried to keep ours as clear, straightforward and jargon-free as possible.

These terms explain how our website subscription service works, what you can expect from us, and what we ask from you in return. They form the agreement between Fresh Web Design (“we”, “us” or “our”) and you (“you”, “your” or “the client”) when you subscribe to one of our website plans.

If anything isn’t clear, please don’t hesitate to ask. We’d much rather answer a question than have something misunderstood.

These Terms of Service are intended to explain how we work in clear, straightforward language. They don’t affect your statutory rights under UK law.

By subscribing to our services, you agree to these Terms of Service.

1. Our Promise to You

At Fresh Web Design, we believe good service is about more than just building websites.

When you become a customer, we’ll always aim to:

Design your website with care and attention to detail.
Treat your business as if it were our own.
Explain things in plain English.
Keep your website secure and up to date.
Respond to support requests as quickly as reasonably possible.
Never carry out chargeable work without discussing it with you first.
Be honest, transparent and fair in everything we do.

We believe great long-term relationships are built on trust, not small print.

2. About Our Subscription Service

Fresh Web Design provides professionally designed websites on a simple monthly subscription.

Instead of paying a large upfront fee for your website and then paying separately for hosting, maintenance and support, everything is combined into one straightforward monthly payment.

Depending on the subscription you choose, your plan may include:

Professional website design and build
Secure UK hosting
SSL security certificate
Business email accounts
Ongoing website maintenance
Software and security updates
Website backups
Minor content revisions
Friendly UK-based support

The exact features included with your subscription are shown on our website at the time you sign up.

As technology changes, we may occasionally improve or update the services we provide. If any significant changes affect your subscription, we’ll always let you know in advance.

3. Your Subscription

Your subscription begins on the date your first payment is successfully received.

All Fresh Web Design subscriptions have an initial 12-month minimum term.

This allows us to spread the cost of designing and building your website while keeping your monthly payments affordable.

We will supply our bank details so you can set up the STO or DD for the payments.

After the initial 12-month period, your subscription will automatically continue on a rolling monthly basis unless cancelled by either party in accordance with these Terms.

4. Payments

Subscription payments are made monthly in advance using the payment method you provide when signing up.

Payments are collected automatically on the same date each month wherever possible.

All prices shown on our website are in Pounds Sterling (£). Where VAT is applicable, this will be clearly shown before payment is made.

If we ever need to review our subscription prices, we’ll always give you at least 14 days’ notice before any changes take effect.

5. Missed Payments

We understand that payment issues occasionally happen.

If a payment cannot be collected, we’ll normally try again and notify you so the problem can be resolved quickly.

If payment remains outstanding, we may temporarily suspend some or all of your services until your account is brought up to date.

If an account remains unpaid for more than 14 days, we reserve the right to suspend your website, email services and hosting until payment has been received.

Should payment still not be made after reasonable attempts to contact you, we may terminate your subscription and remove your website from our servers.

We sincerely hope this is something we’ll never need to do.

6. Refunds

As your subscription covers professional services that begin soon after your order is placed, subscription payments are generally non-refundable.

If you’ve asked us to begin designing or developing your website, any work already completed cannot usually be refunded.

Nothing in these Terms affects your legal rights under UK consumer law.

7. Working Together

Building a successful website is a partnership.

We’ll look after the technical side of things, but we’ll also need your help from time to time.

You agree to provide:

accurate business information;
text, photographs, logos and other content needed for your website;
feedback and approvals within a reasonable timeframe;
any licences or permissions needed for content you ask us to publish.

Delays in receiving content or approvals may delay the completion of your website.

8. Your Content

Everything you provide for your website remains yours.

This includes things like:

your logo
photographs
written content
branding
videos
documents
downloadable files

You confirm that you own these materials or have permission to use them.

Fresh Web Design cannot accept responsibility for copyright or licensing issues relating to content supplied by clients.

9. Fair Use

Our subscriptions are designed for normal business use.

We ask that you use your website, hosting and email services responsibly and lawfully.

For example, you must not:

send spam or unsolicited bulk emails;
distribute malicious software;
upload illegal or offensive material;
attempt to compromise the security of our servers;
use your website for unlawful purposes.

If misuse places our systems, other customers or our reputation at risk, we may suspend your services while the matter is investigated.

10. Before We Carry Out Additional Work

Your monthly subscription includes the services described on your chosen plan.

If you ask us to carry out work that falls outside your subscription, we’ll always explain this beforehand.

We’ll provide a quotation where appropriate, and we’ll never begin chargeable work without your agreement.

We don’t believe in hidden costs or unexpected invoices.

That’s one of the principles Fresh Web Design is built upon.

11. Hosting Your Website

Every Fresh Web Design subscription includes secure website hosting for the duration of your subscription.

We’ll take care of the technical side of things, including keeping your website online, maintaining the hosting environment and carrying out routine maintenance where needed.

Although we always aim to provide a reliable service, no hosting provider can guarantee 100% uninterrupted availability. Occasionally, planned maintenance, software updates, or circumstances beyond our control may temporarily affect your website.

If that happens, we’ll always do our best to restore normal service as quickly as possible.

12. Security & Website Maintenance

Looking after your website doesn’t stop once it’s launched.

As part of your subscription, we’ll regularly maintain your website by performing software updates, security checks, and general maintenance to help keep everything running smoothly.

We also perform routine website backups so that, should the unexpected happen, your website can usually be restored.

While we take every reasonable precaution to protect your website, no website connected to the internet can ever be guaranteed completely immune from security threats or technical failures.

13. Business Email Accounts

If your subscription includes business email accounts, we’ll set these up for you and help you get started.

Your email accounts are intended for normal day-to-day business communication with customers, suppliers and colleagues.

To protect our systems and other customers, email accounts must not be used for:

sending spam or unsolicited marketing emails;
mass email campaigns or newsletters;
distributing malicious software;
unlawful or offensive material;
any activity that could damage the reputation of our email services.

If you need to send marketing emails or newsletters, we’ll be happy to recommend specialist services such as Mailchimp or similar platforms that are designed for that purpose.

14. Your Domain Name

Your domain name is your online identity.

For that reason, we strongly believe it should always belong to you.

You’ll typically register and renew your domain name through your provider of choice. We do sell domain names too if required.

Keeping your domain registration active remains your responsibility, but if you ever need advice or assistance, we’ll always do our best to help.

15. Monthly Revisions

One of the biggest advantages of a Fresh Web Design subscription is that your website doesn’t stand still.

Your subscription includes ongoing website revisions, allowing your website to grow and change as your business does.

Typical revisions include things like:

updating text;
replacing photographs;
changing opening hours;
updating prices;
adding testimonials;
publishing news or announcements;
making small layout improvements.

If you ask us to carry out larger pieces of work – such as creating additional pages, adding new functionality, redesigning sections of the website or integrating specialist software—we’ll discuss this with you first and provide a quotation where appropriate.

We’ll never surprise you with unexpected charges.

16. Support

Need help?

Just get in touch.

Whether you’ve forgotten how something works, spotted a problem or simply have a question, we’re always happy to help.

Our normal support hours are Monday to Friday during UK business hours, excluding public holidays.

We’ll always aim to respond as quickly as we reasonably can.

While we can’t promise an immediate response every time, we pride ourselves on providing friendly, personal support rather than making you wait in a ticket queue.

17. Your Website Belongs to You

This is something we’re particularly proud of.

Many website subscription companies retain ownership of the websites they build, meaning customers can find it difficult or expensive to move elsewhere.

We believe there’s a better way.

Once you’ve completed your initial 12-month subscription, the website we’ve created for you becomes yours.

If you ever decide to move to another hosting provider after that point, we’ll provide your website files, database and the content you’ve supplied, making it as straightforward as reasonably possible for you to take your website with you.

Any premium software licences, third-party subscriptions or specialist tools that are licensed to Fresh Web Design rather than directly to you will need to be replaced if you move your website elsewhere. We’ll explain this clearly should the situation arise.

Our hope, of course, is that you’ll stay with us because you’re happy with our service—not because you’re tied into it.

If something isn’t quite right, we’d much rather have the opportunity to put it right than lose you as a customer. If you ever have concerns about our service, please let us know. We’ll always do our best to resolve things fairly and promptly.

18. Cancelling Your Subscription

Your subscription has an initial minimum term of 12 months.

After this period, your subscription simply continues on a rolling monthly basis to cover hosting, email accounts and any website revisions you require ongoing.

If you decide you’d like to leave, all we ask is that you give us 14 days’ written notice.

We’ll continue providing your services throughout your notice period.

19. Sometimes Things Take Longer

Most website projects progress smoothly.

Occasionally, however, delays happen because we’re waiting for photographs, written content, approvals or other information.

If this happens, we’ll simply pause the project until everything we need has been received.

We’ll always keep you informed and do our best to get things moving again as quickly as possible.

We’re on the same team, and our shared goal is to launch a website you’ll be proud of.

20. What Isn’t Included

Your subscription includes everything listed on your chosen plan, but there are a few things that naturally fall outside the scope of our service.

Unless we’ve agreed otherwise in writing, your subscription doesn’t include:

creating large amounts of written content;
professional photography or video production;
logo or branding design;
digital marketing or advertising campaigns;
social media management;
advanced search engine optimisation (SEO);
bespoke software development;
major website redesigns;
ecommerce systems not included within your chosen plan.

If you ever need any of these services, we’ll be happy to discuss them with you and provide a separate quotation where appropriate.

21. Search Engines

Every website we build follows recognised good practice to give it a strong technical foundation.

That includes clean coding, mobile-friendly layouts and sensible page structures that search engines generally favour.

However, search engines such as Google use complex algorithms that are constantly changing, and no web designer can honestly guarantee rankings or positions in search results.

For that reason, we can’t promise that your website will appear in a particular position or generate a specific number of visitors or enquiries.

What we can promise is that we’ll build your website to a high professional standard using recognised best practices.

22. Third-Party Services

Modern websites often rely on services provided by other companies.

These might include:

payment gateways;
Google services;
social media platforms;
mapping services;
booking systems;
premium software plugins;
website fonts;
analytics tools.

Although we’ll always do our best to integrate these services correctly, we can’t accept responsibility for changes, interruptions or problems caused by third-party providers.

If a third-party company changes or withdraws one of its services, we’ll always try to suggest a suitable alternative where possible.

23. Looking After Your Data

We take privacy seriously.

Where we process personal information while providing our services, we’ll do so responsibly, securely and in accordance with UK data protection legislation.

Our full Privacy Policy explains what information we collect, why we collect it and how we protect it.

If you operate a website that collects personal information from your own visitors, you’re responsible for ensuring your business complies with the relevant privacy and data protection laws.

If you ever have questions about this, we’re always happy to point you in the right direction.

24. Our Responsibility

We’ll always use reasonable care, skill and professional judgement when designing, hosting and maintaining your website.

If something goes wrong because of a mistake we’ve made, we’ll always do our best to put it right as quickly as reasonably possible.

However, there are situations where we can’t reasonably accept responsibility.

For example, we can’t be responsible for:

problems caused by third-party providers;
interruptions to internet services;
failures affecting domain registrars;
software developed by other companies;
content supplied by you;
events outside our reasonable control.

25. Limitation of Liability

While we’ll always do everything reasonably possible to provide a reliable service, our total liability in connection with your subscription shall not exceed the total amount you’ve paid to Fresh Web Design during the twelve months immediately before the event giving rise to any claim.

Nothing in these Terms limits or excludes any liability that cannot legally be limited under the laws of England and Wales.

26. Using Our Services Responsibly

We ask all customers to use our services lawfully and responsibly.

You agree not to use your website or email services to:

break the law;
infringe someone else’s copyright or intellectual property;
distribute harmful software;
send spam or misleading communications;
publish unlawful, abusive or offensive material;
carry out fraudulent activity.

If your use of our services places our systems, reputation or other customers at risk, we may temporarily suspend your services while we investigate the matter.

We’ll always aim to act fairly and reasonably.

27. If Things Go Wrong

We sincerely hope they never do.

If you’re unhappy with any aspect of our service, please let us know as soon as possible.

We’d always much rather have the opportunity to resolve a problem than lose you as a customer.

Most issues can be resolved quickly through an open conversation, and we’ll always do our best to reach a fair outcome for everyone involved.

28. Circumstances Beyond Anyone’s Control

Sometimes events happen that nobody could reasonably prevent.

Examples include:

severe weather;
fire or flood;
national internet outages;
industrial action;
government restrictions;
widespread cyber incidents;
failure of essential third-party services.

If circumstances like these temporarily affect our ability to provide services, neither you nor Fresh Web Design will be considered in breach of these Terms because of delays caused by those events.

We’ll always keep you informed and resume normal service as soon as reasonably possible.

29. Changes to These Terms

From time to time we may update these Terms of Service to reflect changes in legislation, technology or the way we provide our services.

If we make any significant changes, we’ll give you reasonable notice before they take effect.

Continuing to use our services after those changes come into effect means you accept the updated Terms.

30. Governing Law

These Terms of Service are governed by the laws of England and Wales.

Should a legal dispute ever arise, it will be dealt with by the courts of England and Wales.

We genuinely hope that never becomes necessary.

Our preference will always be to resolve any issues through open communication, fairness and common sense wherever possible.

31. Ending Our Agreement

Most of our customers stay with us for many years, and we sincerely hope you’ll be one of them.

However, if our working relationship ever comes to an end, we’ll always aim to make the process as straightforward and professional as possible.

After your initial 12-month subscription, either you or Fresh Web Design may end the agreement by giving 14 days’ written notice.

Our goal is for you to remember the experience positively, whether you stay with us for one year or many.

32. If We Need to Suspend or End Services

In rare circumstances, we may need to suspend or terminate services immediately.

This would usually only happen if:

subscription payments remain outstanding after reasonable reminders;
our services are used for unlawful purposes;
your website or email accounts are used to distribute spam, malicious software or harmful content;
your actions place our systems, other customers or our reputation at serious risk.

Wherever reasonably possible, we’ll explain the situation first and give you an opportunity to resolve the issue.

33. Changes to Our Services

Technology changes quickly, and from time to time we may improve the way we deliver our services.

This might include introducing new features, replacing outdated software or improving security.

Where any significant change affects your subscription, we’ll let you know in advance.

Our aim will always be to improve the service we provide, never to reduce its value.

34. Keeping in Touch

From time to time we may contact you about your website or subscription.

This could include:

important service updates;
maintenance notifications;
security information;
payment reminders;
changes to these Terms of Service;
information directly related to the services we provide for you.

We won’t send unnecessary emails, and we’ll always respect your privacy.

35. Entire Agreement

These Terms of Service, together with our Privacy Policy and any written quotation or proposal we’ve provided to you, form the agreement between you and Fresh Web Design.

If any individual part of these Terms is found to be unenforceable, the remaining sections will continue to apply.

Any delay in enforcing these Terms doesn’t mean either party has given up its rights.

36. Contacting Us

If you ever have a question about these Terms or about your subscription, we’d love to hear from you.

Fresh Web Design

Website: www.freshwebdesign.uk

Email: martin@freshwebdesign.co.uk

Our aim is always to respond promptly and helpfully.

Thank You

Thank you for taking the time to read our Terms of Service.

If you’ve reached this point, you probably care about understanding how we work—and we appreciate that.

Fresh Web Design was created with one simple goal:

To make professional websites more affordable, easier to manage and completely free from unnecessary technical headaches.

We’re proud to offer a service that’s built on honesty, transparency and long-term relationships.

Whether you’re launching your very first website or giving an existing one a fresh new look, we’re delighted you’ve chosen to work with us.

We look forward to helping your business grow online.